In order for the LuJam ACPU (Advanced Cyber Protection Unit) to provide the highest level of protection, it is necessary to disable the DHCP capability on your Home Hub. If you're interested in what DHCP is, and why it's necessary to disable it on your Home Hub, please click here.
For most customers, the LuJam Support team will talk you through the process as part of the regular sign-up process. The following steps are only necessary if you like doing things yourself. If you'd like to have the team talk you through the process, please drop us at line at email@example.com and we'll be happy to help.
For reference, a BT Home Hub 5 is shown below:
Please follow these steps to disable DHCP on your home hub. Note, as the final step of the process, there will be a 2-5 minute lose of connection with the Internet. We therefore recommend carrying out these steps either first thing in the morning, or last thing in the afternoon/evening.
1. Open the Home Hub admin console
Open the following link in your favourite browser (if you have re-configured the IP address of the Home Hub, then please connect to the appropriate IP address):
This should display the following admin page:
2. Logon to Advanced Settings
Click the "Advanced Settings" tab, and enter the password in the box provided, as shown below:
Note, the Home Hub provides instructions on how to locate the default password, in case you've never logged on before.
Once you've successfully entered the password, select the "Continue to Advanced Settings" button:
3. Navigate to the IP Addresses tab
Once the advanced settings are shown, first of all click on the "Home Network" tab. The page will refresh and display some further options. Click on the "IP Addresses" tab, and a screen similar to the following will be shown:
Under the section "DHCP server" click on the "No" radio button, so it is highlighted as shown above.
As mentioned at the start of this section, the next step will cause the BT Home Hub to restart, so the network will loose connection with the Internet for 2-5 minutes.
4. Click on the Apply button
When you click on the "Apply" button, the following choices are displayed:
Click the "Yes" button, and wait for the Home Hub to reboot.
5. Check Internet connectivity
After the Home Hub has rebooted, wait a few minutes and check that your devices have access to the Internet (visiting any web page is a good test, for example).